Home > The Christmas Bookshop

The Christmas Bookshop
Author: Jenny Colgan



To vaccine scientists, because, man, you saved us,

you brilliant, brilliant people. And the vaccinators too.

Thank you.



‘And oh, how sweet and pleasant it is to the truly spiritual eye to see several sorts of believers … ’

Quaker saying



‘But it’s August!’ said Carmen into the phone, putting down her book. ‘August! It’s almost sunny outside! I have sandals on! Ice cream vans patrol the land! I put sunblock on last week and almost needed it! How can I possibly get my head round what you’re asking me?’

‘I’m just saying,’ her mother’s soft voice came again, and Carmen sighed. They had the same tussle every year. ‘It’s just useful to know early, that’s all. And of course Sofia … ’

Carmen screwed up her face.

‘Yes, she’s popping out yet another sprog and overpopulating the world, blah blah blah, I know.’

‘Carmen June Hogan. Be nice.’

‘Come on, Mum. She’s already got three. She’s just being greedy. Anyway, I don’t know what I might be doing at Christmas. I might be going away.’

‘Who with?’ Her mother sounded sceptical.

‘I could meet someone between now and Christmas! And they could whisk me off to Barbados! Or LA!’

She could almost feel her mother smiling down the phone.

‘So you’re not coming home for Christmas because you’ll be in LA.’

‘I could be in LA.’

Carmen couldn’t, she thought to herself, be the only person in the world who was both nearly thirty and who still turned into a stroppy teenager when confronted by her mother.

But it was only August. She just didn’t want to think about the summer being over, or about another Christmas – sleeping in her old bedroom, which was full of ridiculous junk now that didn’t belong to her: sewing machines and what-not. Reading all her old paperbacks on the shelf: the Follyfoot series, C. S. Lewis and The Dark Is Rising, seeing as it was Christmas.

Then it would be everyone making the hugest fuss of Sofia’s noisy, bratty children and giving them so much stuff (which always had to be wooden and expensive) that they could barely tear the wrapping from one gift before they dived to the next.

With every passing year too, Sofia’s gifts to the rest of the family got more and more lavish and expensive, making it more and more apparent who in the family was doing well – and who was still sleeping under her Spice Girls duvet and handing out discounted gifts from the shop she worked in.

Her mother ploughed on regardless.

‘I mean, Sofia wants to show off the new house and won’t want to travel … I thought we’d all go to hers and I’d cook … ?’

Sofia worked as a lawyer in Edinburgh, a hundred miles away from their dying industrial west-coast Scottish town, and was doing very nicely, thank you, with her handsome international lawyer husband and babies and Range Rovers, blah blah blah. Carmen still worked in the department store she’d had a Saturday job in when she’d been at school. The store was shabby, and getting worse all the time. Literally nobody in the family ever brought this up, which made it worse.

As if sensing her thoughts, her mother’s voice lowered. ‘And how is Dounston’s doing?’

Carmen understood, although she hated the tone.

‘Well … we’ll be doing better by Christmas,’ she said, and both of them desperately tried to believe it.


Carmen hung up without satisfactorily settling the question of Christmas – or rather, by refusing to commit, knowing full well her mother would go ahead and count her in anyway. And of course nothing else would come up and she would indeed be back there again, either at Sofia’s new place – whatever it was like; for sure she would have the worst bed in the place – or under her old Spice Girls duvet on the twenty-fourth which made her feel lower than ever. She looked around the staff room.

Her best mate at the shop, Idra, had just come in and was eyeing up the floral mug which belonged to their supervisor, Mrs Marsh, that was never to be used on pain of death.

‘Don’t even think about it,’ said Carmen.

‘I am going to pee in it,’ said Idra, incandescent. ‘She’s putting me back on fricking hats.’

Carmen groaned sympathetically. Hats were next to the door, the idea being that when you tumbled in out of the freezing cold from the rapidly emptying high street, the very first thing you would need was a hat.

Unfortunately for whoever was manning the till there, it meant gushing blasts of freezing air mixed with the petrifying ferocity of the air heater above making you sweat whatever you wore. Although these days, that door was opening less and less.

Carmen measured her days in books. She kept a paperback under the desk for quiet periods, when she had remade as many window displays as one could usefully do in one day, and dusted, polished, straightened and checked the samples. When she had first started working at Dounston’s, they had always been so busy, and she’d kept her reading for the bus and lunchtime. Now, she could get through a novel every three days, and it kept getting faster. It was very, very worrying.

‘She hates me the most,’ said Carmen on the topic of Mrs Marsh, as she looked at the next week’s rota. She had the most inconvenient possible combination of shifts – an early followed by a late followed by an early and a late on the same day – that somehow still left her short of full-time hours and therefore enough money to get through the month without squeezing everything and everyone and having absolutely no fun at all and taking home all her mum’s leftovers on a Sunday night.

‘She told me I looked like a tramp,’ said Idra.

‘What were you wearing?’

‘I literally took off my cardigan. For, like, ten seconds.’

Carmen laughed, then fell silent as the person they were talking about glided noiselessly into the room. Decades of working on shop floors had taught Mrs Marsh to glide despite being a heavy woman, constantly on the lookout for miscreants, pilferers, time-wasters, malingerers and basically anyone who looked like they might actually be enjoying themselves shopping in a department store.

She was silent on her tiny feet – always clad in smart black court shoes, however much they must pinch and contribute to the varicose veins spreading up her legs year on year like slow-growing ivy, just visible through the American Tan tights. Her midriff was solid and her large bosom was trussed into something from the Larger Madam section of the lingerie department which rather made her look like she only had one very wide breast which could also function as a shelf in a shop emergency.

Carmen and Idra agreed that Mrs Marsh’s idea of perfection was a completely empty, perfectly clean and tidy store with absolutely no customers in it messing things up, letting their kids knock over glassware, dirtying the polished floors with their muddy shoes or disrespecting lift etiquette (Mrs Marsh remembered the days when the lifts had an attendant, and mentioned it often). Having nobody in the shop was just about the way Mrs Marsh liked it.

The awful thing was, as they had seen for the last few years, it looked like Mrs Marsh was finally getting her wish.

One by one, the other shops had moved away from their unimportant regional satellite town – BHS, Next, Marks and Spencer, WH Smith – and had all fallen like ninepins.

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